Privacy Policy

Overview

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our healthcare platform, including doctor, dentist, and pharmacy registration forms, profile listings, appointment booking features, and related admin services (collectively, the “Platform”).

By registering on the Platform or using our services, you agree to the practices described in this policy. If you do not agree, please do not submit your information through our forms.

1. Who this policy applies to

This policy applies to:

• Healthcare providers who register as doctors or dentists
• Pharmacy owners and representatives who register pharmacies
• Patients and users who search listings, book appointments, or leave reviews
• Administrators who manage and verify registrations on the Platform

2. Information we collect

Depending on how you use the Platform, we may collect the following categories of information:

• Identity & contact details: full name, email address, mobile number, WhatsApp number, profile photo, and login credentials
• Professional information (doctors & dentists): medical license number, issuing authority, qualifications, specializations, years of experience, current hospital or clinic, languages spoken, consultation type (online, in-person, or both), and consultation fees
• Pharmacy information: pharmacy name, owner name, license details, address, operating hours, services offered (e.g. home delivery, 24/7 service), and product or medicine types
• Location data: country, state, district, area, street or building details, clinic or pharmacy address, and map or Google Maps links you provide
• Documents & media: degree certificates, license proofs, government ID, registration certificates, store photos, resumes, before/after images, and other files you upload during registration
• Availability & booking data: weekly schedules, appointment date and time, booking status, and related notes
• Digital presence: website, LinkedIn, social media links, and other URLs you choose to share
• Reviews & feedback: ratings, comments, and testimonials submitted by users
• Technical data: IP address, browser type, device information, and basic usage logs for security and troubleshooting

3. How we use your information

We use the information we collect to:

• Process and review registration applications for doctors, dentists, and pharmacies
• Create and maintain provider profiles visible to users on the Platform
• Verify credentials, licenses, and compliance with applicable healthcare regulations
• Enable appointment booking between patients and registered providers
• Communicate with you about your registration, account, bookings, or support requests
• Improve Platform functionality, security, and user experience
• Comply with legal obligations and respond to lawful requests from authorities

4. Legal basis for processing

We process personal data based on one or more of the following, as applicable:

• Your consent when you submit registration forms and accept our Terms & Conditions
• Contractual necessity to provide Platform services you request
• Legitimate interests in operating, securing, and improving the Platform
• Legal and regulatory obligations related to healthcare and pharmacy compliance

5. Sharing of information

We do not sell your personal information. We may share data only in these circumstances:

• Public profiles: information you submit for listing (such as name, specialization, clinic address, fees, and availability) may be displayed to users searching the Platform
• Service providers: trusted hosting, email, or technical partners who help us operate the Platform, under confidentiality obligations
• Legal requirements: when required by law, court order, or government authority
• Protection: to protect the rights, safety, and security of users, providers, and the Platform

6. Data retention

We retain your information for as long as your account or listing is active and as needed to fulfil the purposes described in this policy, including verification records and compliance requirements. When data is no longer required, we take reasonable steps to delete or anonymize it, unless a longer retention period is required by law.

7. Data security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permitted
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities

To exercise these rights, please contact us using the details below, or submit an account deletion request online. We may need to verify your identity before responding to your request.

9. Sensitive and health-related information

Some information you provide (such as professional licenses, clinic details, or documents) may relate to your healthcare practice. Please only upload information that is necessary for registration and verification. We handle such data with additional care and limit access to authorized personnel.

10. Cookies and similar technologies

The Platform may use essential cookies and session data to keep you logged in, maintain form security (including CSRF protection), and remember basic preferences. We do not use cookies for unrelated advertising without your consent.

11. Third-party links

Our Platform may contain links to external websites (such as social media profiles or map services). We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before providing any personal information.

12. Children’s privacy

The Platform is intended for healthcare professionals, pharmacy operators, and adult users booking services. We do not knowingly collect personal information from children under the age required by applicable law without parental consent.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent version. Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

14. Contact us

If you have questions about this Privacy Policy or how your data is handled, please contact our support team through the contact details provided on the Platform or via your registration confirmation communications.